We want you to have an enjoyable stay with us so to respect all our guests we have a couple of house rules to ensure you get the most out of your break.

1.

The hotel is authorized to accommodate only registered guests. For this purpose, guests are to upon their arrival, are obliged to submit their passport or other document with pictures of their identity to the front desk staff. The front desk staff, which makes the guests’ registration and the length of stay, informs the guests about the room number, rates, the check-out time, along with other relevant advice.

2.

In accordance to the confirmed booking, the hotel is obliged to accommodate the guests from 14.00 to 20.00 hrs and as well to book the room during this time, unless otherwise stated in the reservation.

3.

The hotel may offer guests who ask to extend their stay a different room to the one in which they were originally accommodated, if the latter is booked by another party.

4.

The hotel is liable for damage to items that have been taken into the Hotel by or for an accommodated person, provided that the damage did not occur in some other manner. Goods taken into the Hotel are goods that have been brought into rooms reserved for accommodation or for the storage of items, or which were handed over for this purpose to a Hotel employee for safekeeping.

5.

The Hotel is only liable without limits for mony and other valuables in the event that these items were accepted by the Hotel for safekeeping or if they were damaged or lost as a result of the actions of a Hotel employee.  The right to compensation for damage must be exercised at the Hotel without undue delay, but no later that within 15 days of the aggrieved party learning of this damage.

6.

Guests are to use their rooms for the agreed period. If the period of accommodation is not stipulated in advance, guests are to check out by 12.00 noon on the last day of their stay at the latest, and they are obliged to have vacated the room by this time. If a guest fails to do this, the hotel is entitled to bill him/her for another day’s stay. In the event that the hotel has already reserved this room beforehand, and the guest fails to heed requests to vacate the room, or if he or she is not present in the hotel, the hotel reserves the right –with a two-member committee in attendance– to catalogue the guest’s possessions and to store them in a safe place so that the room can be used by the guest for whom it has been reserved.

7.

Guests may not move furnishings, or interfere with the electrical network or any other installations in the hotel rooms or on the premises of the hotel without the consent of the hotel management.

8.

A guest may only receive visitors with the consent of the appropriate hotel employee during the period from 10.00 a.m. to 9.00 p.m. upon entering this visit in the visitors’ book at the reception area.

9.

If the guest becomes ill or injured, the hotel is to ensure the provision of medical assistance or, as the case may be, to arrange for the guest to be taken to hospital.

10.

Upon departing, guests are obliged to turn off all water faucets, as well as the lights in the room and its facilities, and to shut the door as they leave.

11.

For security reasons, it is not appropriate to leave children under 10 years of age without adult supervision in the hotel room or other areas on the hotel premises.

12.

Dogs and other animals are not allowed inside the room.

13.

Guests are to observe night time peace and quiet in the period from 22.00 to 7.00, i.e. they are not to disturb the other guests accommodated in the hotel.

14.

Unless stipulated otherwise in advance, guests are obliged to pay the prices for accommodation and other services rendered in accordance with the valid price list upon arrival. The bill is payable, upon being presented, by the payment in cash or valid credit cards.

15.

Complaints by guests and any possible suggestions for improving the hotel’s activities are received by the hotel management.

16.

Guests are obliged to pay for any damage they cause, if they are unable to prove that they are not responsible for this damage

 17.

Guests are obliged to observe the provisions of these House Rules. In the event that a guest is in breach of these rules, the hotel has the right to repudiate the agreement on the provision of accommodation services before the agreed period has elapsed.

Hotel ”Çarshia e Jupave”

Drejtori:
Shkelqim Jupa